--- title: How do I use incident management as an admin in Seatti? description: If you want to report a problem with your booked workspace, you can select the incident management function to inform the administrator about your problem. --- [Skip to content](https://customers.seatti.co/en/knowledge-base/wie-nutze-ich-das-vorfallsmanagement-in-seatti#main-content) - [English](https://customers.seatti.co/en/knowledge-base/wie-nutze-ich-das-vorfallsmanagement-in-seatti) - [Deutsch](https://customers.seatti.co/de/knowledge-base/wie-nutze-ich-das-vorfallsmanagement-in-seatti) English Show submenu for translations [Support Tickets](https://customers.seatti.co/customer-portal?hsLang=en) ![Logo\_BW-1.png\]](https://customers.seatti.co/hs-fs/hubfs/Logo_BW-1.png?height=31&name=Logo_BW-1.png) Open main navigation Close main navigation - - [English](https://customers.seatti.co/en/knowledge-base/wie-nutze-ich-das-vorfallsmanagement-in-seatti) - [Deutsch](https://customers.seatti.co/de/knowledge-base/wie-nutze-ich-das-vorfallsmanagement-in-seatti) English Show submenu for translations - [Support Tickets](https://customers.seatti.co/customer-portal) - Go to seatti.co Go to seatti.co Hi, How can we help you? - There are no suggestions because the search field is empty. 1. [Seatti Knowledge Base](https://customers.seatti.co/en/knowledge-base?hsLang=en) 2. [For Admins](https://customers.seatti.co/en/knowledge-base/for-admins?hsLang=en) # How do I use incident management as an admin in Seatti? ## If you want to report a problem with your booked workspace, you can select the incident management function to inform the administrator about your problem. After making a booking, you can “**Report Incident**” via the three dots on the right-hand side of the booking overview on the **Seatti homepage**. ![Bildschirmfoto 2026-02-25 um 10.52.00](https://customers.seatti.co/hs-fs/hubfs/Bildschirmfoto%202026-02-25%20um%2010.52.00.png?width=670&height=398&name=Bildschirmfoto%202026-02-25%20um%2010.52.00.png) You will then be asked to describe the defect in more detail. Typical incidents include: “Workstation dirty,” “Monitor not working,” etc. Once you have described your case in more detail using keywords, click on “**Submit**”. ![Bildschirmfoto 2026-02-25 um 10.52.08](https://customers.seatti.co/hs-fs/hubfs/Bildschirmfoto%202026-02-25%20um%2010.52.08.png?width=444&height=181&name=Bildschirmfoto%202026-02-25%20um%2010.52.08.png) Your case will now be automatically forwarded by email to the Seatti administrator for the relevant area. Such an email would look like this as an example: ![Bildschirmfoto 2026-03-04 um 10.11.27](https://customers.seatti.co/hs-fs/hubfs/Bildschirmfoto%202026-03-04%20um%2010.11.27.png?width=623&height=411&name=Bildschirmfoto%202026-03-04%20um%2010.11.27.png) In addition, the Seatti-admin will find an overview of the reported incidents in the **admin panel** under the “**Incident Management**” tab. ![Bildschirmfoto 2026-02-25 um 10.52.57](https://customers.seatti.co/hs-fs/hubfs/Bildschirmfoto%202026-02-25%20um%2010.52.57.png?width=670&height=313&name=Bildschirmfoto%202026-02-25%20um%2010.52.57.png)   To set the email address to which incidents are automatically forwarded and to use incident management, the respective area must be selected in the **admin panel** via the “**Spaces**” tab and then incident management must be activated via the “**pencil**” icon. The emails can be added at this point. ![Bildschirmfoto 2026-02-25 um 10.52.23](https://customers.seatti.co/hs-fs/hubfs/Bildschirmfoto%202026-02-25%20um%2010.52.23.png?width=670&height=202&name=Bildschirmfoto%202026-02-25%20um%2010.52.23.png) ![Bildschirmfoto 2026-02-25 um 10.52.30](https://customers.seatti.co/hs-fs/hubfs/Bildschirmfoto%202026-02-25%20um%2010.52.30.png?width=215&height=45&name=Bildschirmfoto%202026-02-25%20um%2010.52.30.png) ![Bildschirmfoto-2026-03-04-um-10.13.36](https://customers.seatti.co/hs-fs/hubfs/Bildschirmfoto-2026-03-04-um-10.13.36.jpg?width=465&height=382&name=Bildschirmfoto-2026-03-04-um-10.13.36.jpg) Tip: If your company uses **ticket systems** such as "JIRA" or "Service Now", you can also enter the respective support email address for the ticket system here so that incidents are forwarded directly to it.   - [For Global IT](https://customers.seatti.co/en/knowledge-base/for-global-it?hsLang=en#main-content) - [Installation Guide](https://customers.seatti.co/en/knowledge-base/for-global-it?hsLang=en#installation-guide) - [Documentation for Seatti](https://customers.seatti.co/en/knowledge-base/for-global-it?hsLang=en#documentation-for-seatti) - [For Admins](https://customers.seatti.co/en/knowledge-base/for-admins?hsLang=en#main-content) - [Admin Panel](https://customers.seatti.co/en/knowledge-base/for-admins?hsLang=en#admin-panel) - [Spaces](https://customers.seatti.co/en/knowledge-base/for-admins?hsLang=en#spaces) - [Settings / Modules](https://customers.seatti.co/en/knowledge-base/for-admins?hsLang=en#settings-modules) - [Floorplans](https://customers.seatti.co/en/knowledge-base/for-admins?hsLang=en#floorplans) - [Visitor Management](https://customers.seatti.co/en/knowledge-base/for-admins?hsLang=en#visitor-management) - [Office Intelligence](https://customers.seatti.co/en/knowledge-base/for-admins?hsLang=en#office-intelligence) - [For employees](https://customers.seatti.co/en/knowledge-base/for-employees?hsLang=en#main-content) - [Seatti Manual](https://customers.seatti.co/en/knowledge-base/for-employees?hsLang=en#seatti-manual) - [Setting up Seatti](https://customers.seatti.co/en/knowledge-base/for-employees?hsLang=en#setting-up-seatti) - [Meetup](https://customers.seatti.co/en/knowledge-base/for-employees?hsLang=en#meetup) - [Desk Booking](https://customers.seatti.co/en/knowledge-base/for-employees?hsLang=en#desk-booking) - [Parking space booking](https://customers.seatti.co/en/knowledge-base/for-employees?hsLang=en#parking-space-booking) - [Check In Functionality](https://customers.seatti.co/en/knowledge-base/for-employees?hsLang=en#check-in-functionality) - [Meeting room booking](https://customers.seatti.co/en/knowledge-base/for-employees?hsLang=en#meeting-room-booking) - [Help](https://customers.seatti.co/en/knowledge-base/for-employees?hsLang=en#help) - [Social features](https://customers.seatti.co/en/knowledge-base/for-employees?hsLang=en#social-features) - [Onboarding](https://customers.seatti.co/en/knowledge-base/onboarding?hsLang=en) [![Chill listening crop-3](https://customers.seatti.co/hs-fs/hubfs/Seatti_Logo-1.png?width=127&height=55&name=Seatti_Logo-1.png "Chill listening crop-3")](http://seatti.co) Seatti Knowledge Base Copyright © 2026, Seatti GmbH