How do I use incident management as an admin in Seatti?

After making a booking, you can “Report Incident” via the three dots on the right-hand side of the booking overview on the Seatti homepage.

You will then be asked to describe the defect in more detail. Typical incidents include: “Workstation dirty,” “Monitor not working,” etc. Once you have described your case in more detail using keywords, click on “Submit”.

Your case will now be automatically forwarded by email to the Seatti administrator for the relevant area. Such an email would look like this as an example:

In addition, the Seatti-admin will find an overview of the reported incidents in the admin panel under the “Incident Management” tab.

To set the email address to which incidents are automatically forwarded and to use incident management, the respective area must be selected in the admin panel via the “Spaces” tab and then incident management must be activated via the “pencil” icon. The emails can be added at this point.